Requirements for your booking process:

1. Guest Name & Address.
2. Contact Details.
3. Age and Gender.
4. Photo ID proof.
5. Arrival and Departure details.

About Hotel:

a) Hotel Check-in time 01:00 / 14:00 & Check-out time & 11:00 / 12:00 hrs.
b) Category of Rooms in the packages normally remains to base category of rooms.
c) A valid photo ID proof for all guests staying at the hotel is mandatory.
d) For an extra adult in the room we will provide an extra bed (wherever possible), but most of the hotels only
Provide an extra mattress or rollaway bed. Some of the hotels have no provision for an extra bed.

Important Facts for Travelers:

• Please carry original ID proof (Voter ID card/ Passport/ Driving License/ Adhar Card etc.) for security
  Purpose & hotel policy.
• We need the following to process your booking Guest Name & Address, Contact Details, Naming List with
  Gender & Age.
• High season surcharge will be applicable for every booking 20th Dec to 5th January during X-Mass,
  New Year, Holi and Durgapuja (as per date).
• In high season, no refund will be applicable within 30 days of the tour’s start date. (Normal
  The cancellation policy will not applicable on those dates.)
• For high season booking, 50% payment must be done in the time of confirmation & rest of the
  The amount must be cleared 30 days before the tour start date.
• The tourism infrastructure in Assam, Meghalaya & Arunachal Pradesh are not very developed, and one
  Should not expect or compare it with the standards of plains & other developed destinations there is
  Always scarcity of water and power in the region and so you would come across a situation like water
  (Hot) being supplied on a time basis – morning & evening.
• The guest should always try to be cool with the drivers.
• As there is a shortage of space for car parking in the entire Assam, Meghalaya & Arunachal region –
  Guest will have to wait at the Lobby in time for the vehicle to start their sightseeing/transfers.
• Please maintain the timing for the sightseeing/transfers which will advisable by our executive.
• Room Heater is available in some of the hotels free of cost, and in some hotels with an extra cost
  Borne by the guest directly (Except at Premium & Luxury Packages)
• Basic personal items to be carried include, feather jacket & heavy woolens during winter and light
  Woolens during summer, walking boots, Umbrella or rainproof jacket during monsoon, torch, spare
  Batteries, hot water bottle, cold cream, personal medicines & Sunglasses.
• Always bring heavy woolens if traveling to Arunachal & Meghalaya as this area is cold throughout the Year.

Payment Policy:
1) Any booking is confirmed by depositing an advance payment @ 50% amount of the total cost of the Package, after that company will process the booking.
2) Balance Payment has to be made in advance before 10 days of the tour date.
3) Payments can be remitted through NEFT/ RTGS/ Net Banking any of the following modes and is subject to realization.

Cancellation Policy:
In the event of cancellation of tour/travel services due to any avoidable/unavoidable reason/s, we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:

• 45 days prior to arrival: 10% of the Tour/service cost
• 15 days prior to arrival: 25% of the Tour/service cost
• 07 days prior to arrival: 50% of the Tour/service cost
• 72 hours prior to arrival OR No Show: No Refund